Great Lakes Credit Union’s COO Elizabeth Osborne and Janusea’s VP of Products and Platforms David Whitcomb joined the Studio Lounge to share how their teams—along with other key partners—transformed a branch acquisition into a technology success story in just two months.
Elizabeth and David broke down how they approached member conversion, managed the project timeline, and overcame common acquisition challenges. With an impressive 96% member retention rate post-conversion, the conversation highlights the growing importance of speed, efficiency, and strong collaboration in shaping future credit union strategies.
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